Varley · AI for customer support

Support, handled.

Varley is the AI that does the support work. It reads every conversation, answers from what your business knows, acts in your tools and resolves what it can. It already works in Gmail. Now put it to work in your help desk, your product or your own AI agent.

Get early access See where it works

Pay per resolution
Hand-offs are free
Every action on the record

Varley✓ Resolved and closed

✓
Read Daniel’s emailBilling · Urgent
9:38:13
✓
Checked your refund policyDuplicate charges: refund in full
9:38:15
✓
Found both charges in Stripe$49 on 12 April, twice
9:38:18
✓
Refunded the duplicate$49 back to Daniel’s card
9:38:22
✓
Replied to DanielPolicy cited, in your team’s voice
9:38:30
✓
Closed the conversationLogged, with its sources
9:38:35

Refund policy · Help Center Stripe · 2 charges Daniel’s past conversations

Where Varley works

One engine. Four ways to put it to work.

Varley is the layer underneath. Put it wherever your customer conversations already are.

Live

In Gmail

Shared inboxes and your own

Varley works the inbox your team already lives in. It tags and summarises every email, drafts in your voice, answers questions and resolves conversations.

See it working in Gmail

Early access

In your help desk

Behind the tool you already run

Put Varley on the queue in the help desk you already use. It works the tickets there, resolves what it can prove and hands the rest to your team.

Ask about your help desk

Early access

In your product

Through the REST API

Build support into your own app or workflow. Hand Varley a conversation and it resolves it, or hands it back with everything it found.

For developers

Early access

In your AI agent

Over MCP, from Claude or ChatGPT

Give the agent you already use a support colleague. It calls Varley to resolve the conversation, and gets the working back with the result.

For developers

Already resolving real conversations in Gmail, inside Drag and HeyHelp.

VarleyReads, knows, drafts, acts, resolves

Learns from

Gmail Help Center

Drive

Notion

Confluence Files and websites

Acts in

Stripe

Shopify

Zendesk

Slack

HubSpot

Linear

Jira

What Varley does

One AI. Four ways it works.

Not a bundle of features. One agent with a method: read first, learn the ground, answer with sources, act only inside the brief, and keep everything on the record.

Let Varley act

Agent

Varley working on its own. It reads each conversation you hand it, pulls context from your tools, takes the step and resolves it. When it can’t finish the job, it hands it to your team with everything it found.

Works inside the brief you set
Acts in your tools: refunds, orders, tickets
Every action logged, every source cited
A hand-off costs nothing

What Varley knows

Intelligence

Everything your team knows and the tools it works in, connected once: email, help articles, docs, Stripe, Shopify, Slack and more. Varley grounds every answer in it and shows where each fact came from.

Connect once, and all of Varley draws on it
Every answer cites its sources
When the source doesn’t exist, it says so

Can Priya still return order #3310?

Yes. It was delivered 9 days ago and your policy allows 30 days for unworn items. I can send her the returns label.

Order #3310 · Shopify

Returns policy · Notion

2 past emails

Ask Varley

Copilot

Ask about your conversations in plain English and get answers from your real data, not a guess. When Varley proposes a change, you see exactly what will happen and approve it first.

Answers from your real data, never a guess
Says exactly what it counted
Acts only after you approve

Varley on every message

Assists

Before anyone opens a conversation, Varley has tagged it by intent and urgency, summarised it if it runs long, and drafted a reply in your team’s voice. Your team reviews and sends.

Tagging, sentiment, summaries and drafts
Nothing to invoke, nothing to configure
Drafts cite where each answer came from

Lisa Park

Getting the rest of my team set up this week

OnboardingAwaiting responsePositive

Summary

Lisa is adding four teammates on Thursday and wants the setup steps in one place.

Draft reply

Hi Lisa, here’s everything in one place: the onboarding guide walks your team through setup in about ten minutes. I’ve linked it below.

Onboarding guide · Help Center

You decide

Ask it. Or let it act.

The same agent, two levels of trust. Start by asking. Grant autonomy when Varley has earned it.

Ask it

Varley proposes. You approve.

Reading and searching happen instantly. Anything that sends, moves, edits or reaches a customer waits for a person’s approval, with a preview of exactly what will happen.

Let it act

Varley resolves. Or hands off.

Agent works inside the brief you set. When it can finish the job, it does. When it can’t, it hands the conversation to your team with everything it found.

The hand-off is a feature

Most agents treat escalation as failure. Varley treats it as judgement. Knowing what it shouldn’t handle is half of what makes it safe to trust with customers, and you never pay for a hand-off. The rules it keeps are published below.

For developers

Built to be built on.

The same engine that resolves conversations in Gmail today. Early access opens it to you: connect it over MCP from the agent you already use, or call the REST API from your own product.

Hand over a conversation. Get back a resolution or a hand-off, never a guess
Every result carries its working: what it read, what it did, and why
Set the brief once. Varley never gives itself more permission
Pay per resolution. Hand-offs and rejected actions are free

Claude

ChatGPT

Cursor Any MCP client REST API

> Handle the new email from Daniel Okonkwo

Resolved. Refunded the duplicate $49 charge in Stripe, replied to Daniel with your policy cited, and closed the conversation.

STEPS6, each logged with a timestamp

SOURCESRefund policy, Stripe, past conversations

BILLED1 resolution

✓ Working attached to the result

The rules it keeps

What Varley won’t do.

An agent you can trust with customers is defined by its boundaries. These are Varley’s, in writing.

It won’t make things up.

Every answer is grounded in your knowledge, with the source cited. When the source doesn’t exist, Varley says it doesn’t know and routes to someone who does.

It won’t pretend to be human.

Varley signs its own work. Your customers always know whether they’re talking to the agent or to your team.

It won’t give itself permission.

What Varley may do is set by you, action by action. The AI can’t widen its own brief, and it escalates the moment a conversation steps outside it.

It won’t quietly fail.

If a step fails, Varley stops and says so in plain words. Every hand-off is explicit and every action is on the record.

Pricing

Pay when it’s handled.

You pay for the work Varley does, and only for work you can check. Nothing per seat, and a hand-off to your team is always free.

Everything Varley does, one price list

Early-access prices for direct use, as of 28 September 2026

Action	Price
Resolve a conversationFinished end to end, with nobody on your team involved	$0.50
Ask VarleyA question or task, including the actions it takes	$0.10
Draft a replyIn your team’s voice, with its sources cited	$0.025
Summarise a conversationA long thread, in a few lines	$0.025
Triage a queueWhat needs attention first, across a whole queue	$0.025
Answer a help center searchAn AI answer for a customer, from your articles	$0.005
Tag a messageIntent, urgency and sentiment	$0.001

Always free

A hand-off to your team
Any action you reject
A cancelled or failed answer
A customer going quiet
Reopening a summary or triage that’s still current
A help center answer served from cache
Adding your knowledge
Intelligence answers and compose help, for now

What counts as a resolution is written down in full, dated and versioned. Full pricing →

Questions, answered plainly

What is Varley?

Varley is an AI that does customer support work. It reads each conversation, answers from what your business knows, takes actions in your tools, and resolves the conversation or hands it to your team with everything it found.

Where can we use Varley?

In Gmail today. In early access, in the help desk you already run, in your own product through the REST API, and in your own AI agent through MCP.

What counts as a resolution?

One conversation Varley finished on its own, with the customer’s question actually answered, nobody on your team involved, and its working shown. A hand-off isn’t a resolution, and neither is a customer going quiet. The full definition is here.

What happens when Varley isn’t sure?

It hands the conversation to your team and says why, with everything it found attached. Hand-offs cost nothing.

Can we limit what it’s allowed to do?

Yes. Autonomy is granted, not assumed. You set the brief, and sensitive actions can require a person’s approval before they happen.

How does Varley learn our answers?

From the places your answers already live: email, help center articles, Google Drive, Notion, Confluence, files and websites. It acts through the tools you connect, such as Stripe, Shopify, Zendesk, Slack and HubSpot.

Who is early access for?

Teams who want Varley in their help desk, their own product or their own AI agent. Tell us what you want it to handle and we will set you up.

Put Varley to work.

Early access to Varley in your help desk, your own product or your AI agent. Leave your details and we’ll be in touch to set your team up.

Prefer email? support@dragapp.com