Support, handled properly.
Varley reads every conversation, learns your docs and history, drafts in your voice, and knows when to hand off to a human. Built for teams who live in Gmail. At home in any helpdesk.
Assistive mode ships today inside Drag. Autonomous resolution is in Early Access.
One agent. The whole job.
Not a bundle of features — a colleague with a method. Varley reads, learns, drafts, and acts, and every answer can show its working.
Reads everything
Every incoming conversation, classified by intent, urgency, and sentiment — so the queue sorts itself before anyone opens it.
Knows your business
Varley maps what your team knows — emails, docs, tools, past conversations — into one connected layer, and grounds every answer in it, with the source cited.
Drafts in your voice
Replies written the way your team writes them, with cited sources — ready to send, or ready for a human to make theirs.
Resolves — or hands off Early access
When he's sure, he acts: pulls context from your tools, takes the step, closes the loop. When he isn't, he escalates — and says so plainly.
Ask him. Or let him act.
The same agent, two levels of trust. Start by asking; grant autonomy when he's earned it.
Co-pilot Shipped
Varley at your elbow. A human sends every reply.
- Ask anything about your inbox and history
- Drafts written in your team’s voice
- Summaries: long threads, short answers
- Available today in Drag Plus and Pro
Agent Early access
Varley on the desk. He resolves what he can prove, and escalates the rest.
- Reads, classifies, and pulls context from your tools
- Takes real action inside the boundaries you set
- Resolves — or escalates when he should
- Join the early access list below
Built where your team already works.
Most AI agents want you to move into their helpdesk. Varley moves in with you.
Native to Gmail
Varley grew up inside Drag, the shared inbox for Gmail teams — so he works where support actually happens: the inbox itself, via the Chrome extension your team already has open.
No migration. No new tab to forget. Support@ becomes a place where the first draft is already waiting.
At home in your stack
Varley connects to the tools where your answers live, through a live MCP server and REST API — 47 tools today, from knowledge search to thread actions. If your stack can speak to an agent, it can speak to Varley.
Developers: MCP server — live REST API — live CLI — soon
What Varley won't do.
An agent you can trust with customers is defined by his boundaries. These are Varley's, in writing.
He won't invent an answer
Every answer is grounded in your docs and history, with the source cited. When the source doesn't exist, he says he doesn't know — and routes to someone who does.
He won't pretend to be human
Varley signs his own work. Your customers always know whether they're talking to the agent or to your team.
He won't act beyond his brief
Autonomy is granted, not assumed. Varley acts inside the boundaries you set, and escalates the moment a conversation steps outside them.
He won't quietly fail
Every hand-off is explicit and every action is on the record. You can always see what he did, what he read, and why.
Put Varley on the desk.
Assistive mode is live today inside Drag. Autonomous resolution is opening to early access teams — leave your email and we'll be in touch.
Prefer email? hello@varley.ai · Already a Drag team? Varley's assistive mode is in Drag Plus and Pro today.